The app also allows real-time updates which can be shared with ERP and CRM systems if required. This meant Pieter and his team were able to monitor and compare the sales activity between his sales reps at Nissan Forklift, and see where improvements were needed. Interestingly, the real-time monitoring had a positive effect on the reps.
“After the first week, we had our rep meeting when we review and compare performance. This created competitiveness between the guys, as they now knew we were going to compare them and obviously no-one wants to look bad in a situation like that. So the competitive edge created a definite incentive and that can only be good for the business.”
The team has now been using the app on an 8 month trial period, and Fourie has been impressed with the results. “The convenience of this app, and the transparency it allows for all parties means there are no hassles with communication. The sales activity has definitely picked up, proving the app is more than just a great addition to our sales team – it’s helping to improve our function overall.”